JJ Hanley faced a situation well known to nonprofit executives: the number of volunteers that wanted to help was outstripping the agency’s capacity to manage them. Operating with a small staff, volunteers were key to the success of JJ’s List – which connects people with disabilities with community businesses and services – and her late-night brain-storms of one weren’t getting anywhere. She had some ideas, but the challenge was new to her. Pay a consultant? Yeah, right.
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